Website Privacy Policy
Vision Verification (Pty) Ltd (“Vision Verification”, “we”, “us” or “our”) respects your privacy and is committed to processing personal information responsibly and in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African law.
This policy explains how we handle personal information collected through this website and related website communications. Additional terms may apply when you become a client, supplier, employee or job applicant, or when information is processed during a B-BBEE verification engagement.
1. Responsible party
Vision Verification (Pty) Ltd is the responsible party for personal information processed for the purposes described in this policy. Privacy questions and requests may be sent to info@visionverification.co.za.
2. Personal information we may collect
Depending on how you interact with us, we may collect:
- identity and contact details, such as your name, email address, telephone number and physical address;
- organisation and enquiry details, such as company name, service required, region or province, estimated annual turnover, number of employees, classification and the content of your message;
- communication details when you contact us by form, email, telephone, WhatsApp or social media;
- subscription details, such as your name and email address, where newsletter subscription functionality is made available; and
- technical information ordinarily recorded by website hosting systems, such as IP address, browser or device type, requested page, referring page, date and time, and security or error logs.
If you provide personal information about another person, you must be authorised to do so and, where required, must make this policy available to them.
3. How we collect personal information
We may collect personal information:
- directly from you when you submit a form or communicate with us;
- automatically through ordinary website and security logs; and
- from clients, representatives, public records or other lawful sources where this is necessary for an enquiry or service relationship.
4. Why we process personal information
We may process personal information to:
- respond to enquiries, prepare quotes and communicate about requested services;
- assess, establish, administer or perform a client or supplier relationship;
- provide B-BBEE verification, training or other agreed services;
- operate, secure, maintain and improve the website and prevent misuse;
- keep appropriate business, security and correspondence records;
- comply with legal, regulatory, accreditation and professional obligations;
- establish, exercise or defend legal claims; and
- send marketing communications where you have consented or where another lawful basis permits us to do so, subject to your right to object or unsubscribe.
We process personal information only where a lawful justification applies, including consent, performance of an agreement, compliance with law, protection of a legitimate interest, or the pursuit of our or a third party’s legitimate interests where permitted by POPIA.
5. When information is required
You may choose not to provide personal information. However, fields marked as required are needed to respond to or process the relevant request. If required information is not provided, we may be unable to respond, quote or provide the requested service.
6. Sharing personal information
We may share relevant personal information with:
- authorised Vision Verification personnel who need it for their work;
- service providers that support hosting, communications, information technology, security, records management or professional advice;
- regulators, accreditation bodies, courts, law-enforcement agencies or other authorities where disclosure is required or lawfully permitted; and
- another organisation involved in a proposed or completed business reorganisation, subject to appropriate confidentiality and legal safeguards.
Service providers may process information only for authorised purposes and are expected to protect it appropriately. We do not sell personal information.
Website enquiry and quotation records are sent to our designated business mailboxes using authenticated email services. Access to those records is limited to authorised personnel and service credentials used to deliver the messages.
7. Cross-border processing
If personal information is processed outside South Africa, we will take reasonable steps to ensure that the transfer complies with POPIA, including using an appropriate legal basis and safeguards where required.
8. Cookies, logs and external services
This website uses Google Tag Manager to support website measurement and advertising-performance tags. Google services are subject to the Google Privacy Policy and Google Terms of Service. It may process Our hosting environment may also create ordinary technical and security logs needed to deliver and protect the website.
The website contains links to third-party services such as Google Maps, social media and WhatsApp. If you follow those links, the third party may collect information under its own privacy policy. We do not control those third-party privacy practices.
9. Security
We use reasonable technical and organisational safeguards designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. No method of transmission or storage is completely secure, and you should avoid sending sensitive records through a general website enquiry unless requested through an appropriate channel.
Where required by law, we will notify the Information Regulator and affected data subjects of a security compromise involving personal information.
10. Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to meet legal, accreditation and record-keeping obligations, or to establish, exercise or defend legal claims. Information that is no longer required will be deleted, destroyed or de-identified where reasonably practicable and legally permitted.
11. Your rights
Subject to POPIA and applicable procedures, you may have the right to:
- ask whether we hold personal information about you and request access to it;
- request correction or deletion of inaccurate, irrelevant, excessive or outdated information;
- object to processing in certain circumstances or request that processing be restricted;
- withdraw consent where processing is based on consent;
- object to direct marketing and ask us to stop marketing communications; and
- lodge a complaint with the Information Regulator.
We may need to verify your identity before acting on a request. Some rights are subject to lawful exceptions, and certain records may need to be retained where required by law or an applicable professional or accreditation obligation.
12. Children’s personal information
This website is intended for business and professional audiences and is not directed at children. We do not knowingly collect a child’s personal information through the website without the involvement of a competent person or another lawful basis.
13. Complaints
Please first contact us at info@visionverification.co.za so that we can try to address your concern. You may also lodge a POPIA complaint with the Information Regulator through its official complaints service or by emailing POPIAComplaints@inforegulator.org.za.
14. Changes to this policy
We may update this policy to reflect changes in our practices, services or legal obligations. The current version will be published on this page with its updated date.
15. Contact us
Privacy questions, objections and rights requests may be sent to info@visionverification.co.za or directed to the contact details published on this website.